Returns

OUR RETURNS POLICY

 
You can return any item within 30 days of receipt for a refund of the item purchased.
 
In all cases, the items returned must be in their original condition, which includes tags and any packaging. For example, shoes are to be returned along with the original shoe box. All goods will be inspected on return.
 
The goods are your responsibility until they reach our Warehouse. Please ensure you package your return to prevent any damage to the items or boxes and please keep proof of the postage. We are not responsible for any items that are returned to us in error and if the parcel is lost on the way to us, we cannot be held accountable.
 

Customer Support :

customerservices@kruzeclothing.com

Our returns address is:
 
KRUZE  Clothing

Raw Indigo Ltd.

Opus 2 Unit A
Greenbank Way
Blackburn
BB1 3EA

Bundle Refunds

Customers cannot return part of a bundle deal for a refund whilst keeping remaining bundle deal items at the discounted bundle deal price. The special price is applicable only to complete bundle deals, therefore the full bundle must either be returned for a refund or we reserve the right to charge any remaining items that are not returned at full price. In the instance that the sum of the remaining items exceeds the price paid within the bundle, we reserve the right to recoup any losses from the total refund amount. Bundle items that cannot be returned in their original state due to being worn will not be accepted if returned. Please consider whether you are able to return the full bundle before paying for your return. If you are unsure which items constitute the bundle deal, please email us on

customerservices@kruzeclothing.com

 we will be able to advise how much refund you would receive for returning part of a bundle deal. 

Exchanges

Unfortunately we are not currently offering exchanges, apologies for any inconvenience caused. 

Please note that we advise that ALL returned goods should be sent by recorded delivery and the relevant insurance cover undertaken to cover yourselves against non-delivery by your chosen courier.
 
Please do not mark the boxed item packaging.

Legal Disclaimer

KRUZE Clothing is committed to ensuring that its products are sent on time, and is responsible for sending any purchased items on the schedule. However, once the product has been sent, it is then the responsibility of the courier to complete the delivery of the purchase, and of the customer to report any problems. KRUZE Clothing can also not be held accountable for delivery failures due to circumstances beyond our control.