Returns
OUR RETURNS POLICY
You have 30 days from the date you receive your item to initiate a return. Please note that you are responsible for any return shipping costs.
To qualify for a return, the item must be unused, unworn, with tags attached, and in its original packaging, in the same condition as when you received it. Be sure to include the original order number with your return.
KRUZE CLOTHING is not liable for returns until they arrive at our warehouse. We cannot issue refunds for lost returns, so we strongly recommend obtaining proof of delivery when shipping your return.
Processing times may vary depending on the shipping carrier. While we aim to handle your return or exchange as quickly as possible, please allow some time for the process to be completed.
Customer Support :
customerservices@kruzeclothing.com
Our returns address is:
KRUZE Clothing
Raw Indigo Ltd.
Opus 2 Unit A
Greenbank Way
Blackburn
BB1 3EA
Bundle Refunds
Customers cannot return part of a bundle deal for a refund whilst keeping remaining bundle deal items at the discounted bundle deal price. The special price is applicable only to complete bundle deals, therefore the full bundle must either be returned for a refund or we reserve the right to charge any remaining items that are not returned at full price. In the instance that the sum of the remaining items exceeds the price paid within the bundle, we reserve the right to recoup any losses from the total refund amount. Bundle items that cannot be returned in their original state due to being worn will not be accepted if returned. Please consider whether you are able to return the full bundle before paying for your return. If you are unsure which items constitute the bundle deal, please email us on
customerservices@kruzeclothing.com
we will be able to advise how much refund you would receive for returning part of a bundle deal.
Exchanges
Unfortunately we are not currently offering exchanges, apologies for any inconvenience caused.
Please note that we advise that ALL returned goods should be sent by recorded delivery and the relevant insurance cover undertaken to cover yourselves against non-delivery by your chosen courier.
Please do not mark the boxed item packaging.
Legal Disclaimer
KRUZE Clothing is committed to ensuring that its products are sent on time, and is responsible for sending any purchased items on the schedule. However, once the product has been sent, it is then the responsibility of the courier to complete the delivery of the purchase, and of the customer to report any problems. KRUZE Clothing can also not be held accountable for delivery failures due to circumstances beyond our control.